Shipping and Delivery
Pateny Australia provides Standard and Express Delivery – Australia Wide via reputable shipping service providers. We do not ship Internationally.
Domestic Shipping
Standard delivery Express deliveryNSW 2-4 business day 1-2 business day
VIC 3-4 business day 1-2 business day
QLD 3-4 business day 1-2 business day
ACT 3-4 business day 1-2 business day
SA 3-5 business day 2-3 business day
WA 5-6 business day 3-5 business day
NT & TAS 6-7 business day 3-5 business day
*Note: information above is an estimate of delivery time provided by our courier partners.
Dispatch Time
We aim to provide the best delivery experience, ultimately to dispatch all orders within the next business day (of invoice date).
For an update on your item’s delivery status, contact our Support Team at info@patenyaustralia.com.au and we will get back to you shortly. Otherwise, you can contact the shipping service provider directly.
***Please ensure that your delivery address and details are accurate before checkout. Inaccurate shipping details may result in a delay of delivery or lost of parcel due to item wrongly delivered. Additional fee will be charged for retrieving the item and redelivery to the correct address.
Tracking Number
A tracking number will be allocated to your order once your item has been dispatched. Kindly check your account / email for the related invoice and tracking number.
Not Home During Delivery?
If you are not home when the courier delivers your item, they will provide you a card with the option of “pick-up from a depot” or “redelivery”. If you are not home the second time, a redelivery fee will be incurred for the subsequent redelivery.