Returns
How do I Return a product I bought from Pateny Australia?
In order to obtain a refund, exchange or to repair a product purchased from Pateny Australia, including those products which carry a manufacturer’s warranty, you must have clear proof of purchase; typically, a receipt or invoice from Pateny Australia.
Before requesting for an exchange, return, or refund, ensure that you have already conducted due diligence in fulfilling the following requirements:
- You have referred to our FAQ for answers on product troubleshooting, or, contacted our friendly Support Team at info@patenyaustralia.com.au to resolve your issue personally.
- Ensure the date of purchase is within 14 days of invoice.
- Ensure the return is due to a manufacturing fault and not a fault of misuse or delivery mishap.
- The complete packaging that comes with the item is still intact / unweathered.
- You have read and agreed to our Change of Mind Policy.
Returning an Item to Pateny Australia
If necessary to return your item to Pateny Australia for exchange, return, or refund, kindly refer to the following measures to ensure an easy and hassle-free return experience:
- Ensure that the original packaging of the item is intact / unweathered
- Kindly package your item appropriately for post transit to make sure the item reaches Pateny Australia warehouse in mint condition.
- If your item is diagnosed as faulty / eligible for returns liable by Pateny Australia, Pateny Australia will cover the shipping post via a shipping slip provided via email. Kindly print the shipping slip / label and attach it to your item before drop off at the selected post office (as confirmed in correspondence with our Support Team via email).
*Kindly note that a replacement/refund will only be processed when we have received and inspect faulty item(s) for faults. If the item(s) returned is not faulty, we will be sending the products back in which you will bear the shipping cost.
*We are aware that crypto miners are using PC components for crypto mining purposes. Please note that mining on GPU/ HDD will void the product warranties.
Lodge a Claim with Pateny Australia Support Team
How it works:
- Contact our Support team through info@patenyaustralia.com.au with the subject “RMA Claim”. To help speed up the process, kindly attach your proof of invoice and photos, short video, or any proof of fault or damage with your product that would be helpful for our Team to effectively assess your issue.
- Our Support team will review your claim, and correspond with you to provide relevant troubleshooting. Most cases are resolved quickly through correspondence and do not need to proceed with return or refund.
Change of Mind Policy
We do not provide a refund if you have simply changed your mind about an Order, so please choose carefully.
If you wish to return your product, there will be a restocking fee, 20% of the item value for items that have been opened or used. No restocking fee is charged on items with the original seal within 14 days from the date of invoice.
For health and hygiene reasons, earphones and headphones can only be returned due to Change of Mind if the returned item is completely sealed. Thus if you have a change of mind about your purchase, earphones and headphones must be completely unopened and unused to receive a refund.